Privacy Policy

Last updated: November 5, 2024

This Privacy Policy describes how Bonusfathom ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at bonusfathom.site and any related services we provide (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

We are committed to handling your personal information with care and transparency. Please read this document carefully to understand our approach to your privacy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit when you interact with the Service. This may include:

Your full name and contact details such as email address and phone number
Billing and payment information when you purchase or subscribe to our services
Messages, enquiries, or feedback you send through contact forms or email
Account registration details if you create a profile or user account
Information shared during mentorship sessions, intake forms, or onboarding processes

1.2 Information Collected Automatically

When you visit our website, certain technical data is collected automatically through standard web technologies. This includes:

IP address and approximate geographic location derived from it
Browser type, version, and operating system
Pages visited, time spent on each page, and navigation paths
Referring URLs and search terms used to reach our site
Device identifiers and screen resolution data
Cookie identifiers and session tokens

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, analytics providers, and scheduling or communication platforms integrated into our Service. We only use such information in accordance with this policy and the terms under which it was shared with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

To deliver, operate, and maintain the Service
To process transactions and send related confirmations and receipts
To communicate with you about your account, bookings, or enquiries
To personalise your experience and tailor content relevant to your needs
To improve the quality, safety, and effectiveness of our services
To send service updates, educational content, or promotional communications where you have consented
To detect, prevent, and address technical issues or fraudulent activity
To comply with applicable legal obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your explicit consent.

3. Legal Basis for Processing

We process your personal information on one or more of the following grounds:

Contractual necessity: Processing is required to fulfil our obligations to you under a service agreement or booking
Legitimate interests: Processing supports our reasonable business interests, such as improving our services or preventing fraud, where these interests are not overridden by your rights
Consent: You have given clear, informed consent for a specific purpose such as receiving marketing communications
Legal obligation: Processing is necessary for us to comply with a legal requirement

4. Cookies and Tracking Technologies

4.1 What We Use

Our website uses cookies and similar technologies including pixels, web beacons, and local storage. These help us operate the site, remember your preferences, and understand how visitors interact with our content.

4.2 Types of Cookies

Type	Purpose	Duration
Essential	Required for core site functionality and security	Session or persistent
Functional	Remembers your preferences and settings	Persistent
Analytics	Measures traffic, usage patterns, and performance	Persistent
Marketing	Delivers relevant content and tracks campaign effectiveness	Persistent

4.3 Your Cookie Choices

You may adjust your browser settings to refuse or delete cookies at any time. Disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we will request your consent before placing non-essential cookies.

5. Sharing of Information

We do not sell your personal information. We may share it with third parties only in the following circumstances:

Service providers: Trusted vendors who assist us in operating the Service, such as payment processors, email platforms, hosting providers, and scheduling tools. These parties are contractually required to protect your data and use it only for the purposes we specify.
Professional advisers: Legal, financial, or compliance consultants where necessary for our operations
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Legal requirements: When we believe disclosure is required by law, regulation, or a valid legal process
Protection of rights: When necessary to protect the safety, rights, or property of Bonusfathom, our users, or the public

6. International Data Transfers

Our Service is accessible globally and we may process or store your information in countries other than your country of residence. Where data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information consistent with this policy and applicable data protection standards.

By using the Service from any location, you acknowledge that your information may be transferred to and processed in other jurisdictions.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law or legitimate business need. Criteria we use to determine retention periods include:

The duration of your relationship with us as a client or user
Our legal obligations to maintain records for tax, regulatory, or audit purposes
The need to resolve disputes or enforce our agreements

When your information is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of any account credentials you use to access the Service.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights in relation to your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to certain exceptions
Restriction: Request that we limit how we process your information in certain circumstances
Portability: Request that we provide your information in a structured, machine-readable format
Objection: Object to processing based on legitimate interests or for direct marketing purposes
Withdrawal of consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements.

10. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services that are not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external sites you visit. We are not responsible for the content or privacy practices of third-party services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

Company: Bonusfathom
Address: Cavendish St, Russell Island QLD 4184, Australia
Email: info@bonusfathom.site
Phone: +61 2 9688 7796
Website: bonusfathom.site

We are committed to resolving any privacy concerns you raise in a fair and timely manner.